Return & Refund Policy

At OyePaK, your satisfaction is our priority. We aim to provide quality products and a smooth shopping experience across Pakistan.

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Return Eligibility

We accept returns under the following conditions:

• Item is damaged, defective, or incorrect upon delivery
• Return request is made within 3 days of receiving the order
• Product is unused, in original packaging, and in resellable condition

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Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products caused by customer handling
• Personal care and hygiene products (if opened)
• Clearance or final sale items

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Refund Policy

• Refunds are processed after product inspection
• If approved, refund will be issued via Bank Transfer, Easypaisa, JazzCash, or store credit
• Refund processing time: 5–10 business days

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Exchange Option

• If your item is eligible, you may request an exchange instead of a refund
• Replacement will be sent once original item is received and verified

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Order Issues

If you receive the wrong or damaged item, please contact us immediately with:

• Order number
• Clear photos/videos of the product

We will resolve it as quickly as possible.